Terms of Service

RTSListings LLC • Effective Date: March 16, 2026

1. Nature of Services

RTSListings provides marketing, lead generation, homeowner introductions, and appointment-setting services for licensed real estate professionals. RTSListings is not a real estate brokerage and does not provide representation, listing services, or transaction management.

Client acknowledges that RTSListings provides marketing and homeowner introduction services only and does not guarantee listings, transactions, revenue, or business results.

Once a homeowner lead or transfer opportunity has been delivered, the service is considered rendered and cannot be returned. RTSListings’ system records — including timestamps, call logs, and recordings — constitute proof of delivery.

Client acknowledges that real estate transactions typically take 90–180 days or longer from initial contact to closing, with results depending on factors outside RTSListings’ control.

2. Lead Quality Criteria

A valid lead meets the following standards:

  • Individual represents themselves as a homeowner or property decision-maker
  • Homeowner states they are not under an exclusive listing agreement with another agent
  • Homeowner expresses openness to discussing selling within approximately 1–6 months

Client acknowledges that homeowner intent may change and that expressed interest does not guarantee a transaction.

Replacement Requests

Replacement requests must be submitted within 48 hours of delivery. All determinations are made based on RTSListings’ call recordings and system records.

Live Transfers

If the Client does not answer, rejects the call, routes to voicemail, or is otherwise unavailable, the transfer is considered successfully delivered and billable. RTSListings’ call logs constitute definitive proof of delivery.

Leads without completed live transfers may be offered at discounted rates and are not eligible for replacement credits.

3. Billing & Payments

Client authorizes RTSListings to charge for:

  • Zip code reservation fees ($19 one-time)
  • Per-transfer charges ($200 per live transfer appointment)
  • Monthly platform fees ($49/month after 30-day pilot period)
  • Other agreed service fees

Existing clients will be notified of pricing changes in writing prior to implementation.

All payments are non-refundable. If RTSListings fails to deliver any transfers within 14 days of the agreed launch date, the platform fee may be refunded at RTSListings’ discretion.

RTSListings may suspend Services for failed or invalid payments.

Billing Disputes

Client must contact RTSListings before initiating chargebacks. Initiating a chargeback without first attempting resolution constitutes a breach of these Terms.

If a chargeback occurs, RTSListings may suspend Services and submit documentation — including agreements, call recordings, lead delivery records, and system logs — to payment processors.

4. 30-Day Pilot Period

All new clients agree to a minimum 30-day pilot period beginning from the date of their initial $19 zip code reservation payment. During this period:

  • Client will receive access to RTSListings’ appointment system and reserved zip codes
  • Live transfer appointments are billed at $200 each as they are delivered
  • Cancellation before the 30-day pilot period ends results in a $200 early cancellation fee

After the 30-day pilot period, the service continues at $49/month to maintain reserved zip codes. Client may cancel at any time after the pilot period with no additional fees.

5. Performance Variability

Results vary based on factors outside RTSListings’ control including market conditions, homeowner timing, client responsiveness, and follow-up practices.

Variations in conversion rates, appointments, or transactions do not constitute a failure of service, provided homeowner introductions meeting the Lead Quality Criteria are delivered.

6. Client Responsibilities

Clients must:

  • Provide prompt follow-up with leads
  • Be available to receive live transfers during business hours
  • Maintain working phone systems and accurate contact information
  • Comply with all applicable real estate and marketing laws

RTSListings is not responsible for lost opportunities caused by delayed follow-up, missed calls, voicemail routing, call forwarding issues, scheduling conflicts, or client unavailability. Missed transfers remain valid and billable.

7. Compliance

Client is responsible for compliance with all applicable laws including TCPA and Do-Not-Call regulations. RTSListings may use automated, AI-assisted, prerecorded, or technology-assisted communication systems in the delivery of its services.

8. Recording & Service Records

Calls and communications may be recorded for quality control, compliance, and dispute resolution. RTSListings maintains records including timestamps, call logs, recordings, and system data which constitute official evidence of service delivery.

California clients acknowledge and consent to call recording under California Penal Code Section 632.

9. Intellectual Property

All RTSListings systems, scripts, materials, software, and data remain the exclusive property of RTSListings. Clients may not reproduce, distribute, or create derivative works without written permission.

10. Suspension, Termination & Cancellation

RTSListings may suspend or terminate services for non-payment, suspected fraud, misuse of Services, violation of these Terms, or abusive behavior toward staff.

Early Cancellation

All new clients agree to a minimum 30-day pilot period. Cancellation before 30 days results in a $200 early cancellation fee.

Offboarding

Clients must complete the exit process within 14 days of cancellation. Failure to do so results in automatic termination and release of reserved zip codes to other agents.

Pauses

Campaign pauses may be requested but are subject to approval. The monthly platform fee continues during approved pause periods unless stated otherwise in writing.

11. Limitation of Liability

RTSListings’ total liability for any claim is limited to the amount paid by Client for the Services giving rise to the claim.

RTSListings shall not be liable for indirect or consequential damages including lost profits, missed commissions, or business losses.

12. Indemnification

Client agrees to indemnify and hold RTSListings harmless from any claims arising from Client’s use of the Services, homeowner contact, marketing practices, or violation of applicable laws.

13. Dispute Resolution

These Terms are governed by the laws of the State of California.

Both parties agree to attempt good-faith negotiation for 30 days before initiating legal action. Unresolved disputes shall proceed to binding arbitration in California before a mutually agreed arbitrator.

14. Client Acknowledgment

By submitting payment or using Services, Client confirms:

  • The nature of Services has been explained and is understood
  • Services consist of marketing and homeowner introductions only
  • Results are not guaranteed
  • Real estate transactions typically take 90–180 days or longer
  • The 30-day pilot period and associated billing terms are understood and accepted

15. Updates to Terms

RTSListings may update these Terms at any time. Clients will be notified of material changes at least 7 days before they take effect. Continued use of Services after changes take effect constitutes acceptance of updated Terms.

16. Rewards & Incentives

Any credits issued have no cash value, are non-transferable, and may be modified or discontinued at RTSListings’ discretion. Unused credits are forfeited upon cancellation.